Fair review for payment problems.

Because memberships, server ranks, cosmetic perks, and Minecraft Game Panel server hosting allocations are intangible digital products provisioned exclusively on our hosting nodes, all purchases are generally final and non-refundable once activated or accessed.

For customers purchasing managed Minecraft Game Panels:

• Pre-provisioning cancellation: If a game panel order is canceled before container deployment, port allocation, and resource reservation have taken place, a full 100% refund will be granted.
• Active panel subscriptions: Once a game panel is provisioned and active, monthly fees cover dedicated node resource reservation and are non-refundable for the current billing cycle.
• Renewal cancellation: You may cancel your panel subscription at any time prior to the next billing date. Your panel will remain active until the end of the paid period, allowing you to download full world and file backups via web or SFTP.
• 7-day data retention: Following subscription expiration, server files are preserved for 7 calendar days before automated volume recycling.

We understand that unexpected technical or billing errors can happen. Refunds or credit adjustments are considered under the following specific circumstances:

• Duplicate charges: Verified multiple charges or billing calculation errors will be refunded in full to the original payment method upon verification.
• Technical non-delivery: If a purchase succeeds but technical failures on our side prevent game panel deployment or membership access delivery, our team will first attempt manual fulfillment within 24 hours. If delivery remains impossible, a full refund will be issued.
• Extended unscheduled outage: If our core hosting infrastructure experiences continuous, unscheduled platform downtime exceeding 48 consecutive hours, impacted active game panel subscriptions are eligible for prorated service credit or refund.

Refunds cannot be granted for:

• Change of mind or personal preference after game panels, server perks, or hosting resources have been provisioned or used.
• Sanctions and bans: Loss of panel or server access resulting from violations of our Community Rules, acceptable use policy, cryptocurrency mining, cheating, or griefing.
• Inactivity: Failure to use an active game panel or membership perks during the paid billing period.
• Third-party outages: Temporary downtime caused by external platforms (Discord, Mojang, Rockstar/FiveM, or upstream Internet providers).

If you experience any billing discrepancy, please open a private Billing Ticket in the Support center with your Order ID, transaction receipt, and details of the issue:

• Mandatory support contact: Customers must contact BiOs Play support to resolve billing issues before initiating chargebacks with their financial institution.
• Unauthorized chargebacks: Initiating an unauthorized chargeback or payment reversal without prior support communication results in immediate account termination, panel deletion, and hardware blacklist.

Refund requests are handled with priority:

• Review window: Billing inquiries are reviewed within 24 to 48 business hours of ticket submission.
• Disbursement: Approved refunds are processed back to the original payment method or credited to your platform balance within 3 to 5 business days, depending on bank processing schedules.